Order Repeat Prescriptions in Gillingham
Order your repeat prescription through the NHS App or by phone, choose Medway Pharmacy on Canterbury Street, Gillingham, and collect your medicines any day from 7:30am to 10pm.
Order Prescriptions OnlinePrefer to order by phone?
We accept repeat prescription orders over the phone. Just call us on 01634 575805 during opening hours and we'll help you place your order.
How to order a repeat prescription on the NHS App
Ordering your NHS repeat prescription online works at any time of day, from the NHS App or the NHS website, without calling or visiting your GP practice.
- 1
Set up the NHS App
Download the NHS App or log in on the NHS website. You need an email address and a phone number, and the first time you will be asked to prove who you are so the app can connect to your GP record.
- 2
Choose Medway Pharmacy
Go to Prescriptions, select Choose a pharmacy and pick Medway Pharmacy on Canterbury Street, Gillingham. You only need to do this once.
- 3
Request your medicines
Select Request a repeat prescription and tick the medicines you need. Your GP practice checks and approves the request.
- 4
Collect from Medway Pharmacy
Once approved, your prescription comes to us electronically and we get your medicines ready. Collect them any day between 7:30am and 10pm.
When to order your repeat prescription
The NHS advises requesting your repeat prescription up to 5 working days before you need your medicine. Your GP practice has to approve each request before it reaches us, so allow for weekends and bank holidays.
If you run out and your GP surgery is closed, use NHS 111 online or call 111.
If your medicines change
Only medicines your GP has set up as repeats can be ordered. If your dose changes, you start a new medicine, or a medicine is missing from your list, contact your GP practice. The NHS App will also tell you if you need a medicine review before you can order again.
Official NHS guide: How to order a repeat prescription
The NHS website has a step-by-step guide to setting up an account and ordering your medicines online. It is free to use.
Visit the NHS guideWatch: How to order online (video guide)
This short video walks you through the process step by step, which helps if you are using the NHS App for the first time.
Repeat prescription questions
Yes. In the NHS App, select Prescriptions, then Request a repeat prescription, and choose the medicines you need. If Medway Pharmacy is your chosen pharmacy, your GP practice sends the approved prescription straight to us.
The NHS advises requesting it up to 5 working days before you need your medicine. The NHS App may not let you order a medicine again if it is too soon since your last request.
In the NHS App, select Prescriptions, then Choose a pharmacy, and follow the steps to pick Medway Pharmacy on Canterbury Street, Gillingham. You can also ask us in the pharmacy, or ask your GP practice, to set it for you.
You can change your nominated pharmacy at any time. In the NHS App, select Prescriptions, then Your chosen pharmacy, then Change your chosen pharmacy. Any prescriptions you have already requested may still go to your old pharmacy.
Speak to your GP practice, as only medicines your GP has set up as repeats can be ordered. If a medicine is missing from your list, or one appears that you do not expect, contact your GP surgery.
Electronic repeat dispensing lets your GP authorise a batch of repeat prescriptions, covering up to 12 months, in one go. You can then collect each supply from your pharmacy without asking your GP practice every time, and we check you are still taking your medicine as expected before each one. Ask your GP practice whether it suits you.
Need a hand getting started?
Our team is happy to talk you through setting up your NHS account over the phone, or you can pop in and we'll help you in person. We're open 7 days a week, 7:30am to 10pm.
Call us: 01634 575805