Frequently Asked Questions

You can book online via our booking page. Online bookings are requests: our team checks each one and sends you a confirmation. Please wait for that confirmation from Medway Pharmacy before coming in. Walk-ins are also welcome for many services including blood pressure checks and consultations.

Not yet. When you book online, the request goes to our team, who check the slot and the pharmacist's availability before confirming. You will receive a confirmation from Medway Pharmacy once it is approved. Please wait for that confirmation before coming in. If you have not heard from us within one working day, call us on 01634 575805.

Yes, for many services we have same-day availability. Book online or call us early in the day, and wait for our confirmation before coming in. Walk-in appointments are available for consultations and blood pressure checks.

You can cancel or reschedule via the confirmation email you received when booking, or call us directly. Please give us at least 24 hours' notice where possible.

Many of our services are available on the NHS for eligible patients, including flu jabs, blood pressure checks, stop smoking support, and weight management. Eligibility depends on your age, health conditions, and other factors. Call us or check individual service pages for details.

Yes, we accept electronic prescriptions (EPS). Ask your GP to send your prescription to Medway Pharmacy and we'll have it ready for collection, often the same day.

Prescription charges apply unless you're exempt. Exemptions include: aged under 16 or over 60, pregnant or recently gave birth, certain medical conditions, or holding a valid prepayment certificate. Let our team know if you think you may be exempt.

We're open 7 days a week, 7:30am to 10:00pm. That's 100 hours a week, more than most pharmacies in Gillingham.

We are typically closed on bank holidays. For up-to-date information, check our NHS profile.

Pharmacy nomination lets your GP send your electronic prescriptions directly to the pharmacy of your choice — so you don't have to collect a paper prescription first. To nominate Medway Pharmacy, open the NHS App, go to your profile, select 'Nominated pharmacy', and search for us. Alternatively, visit our Nominate Pharmacy page for a full step-by-step guide, or simply ask our team in store.

Yes. We offer a repeat prescription ordering and collection service. Once set up, we'll request your repeat from your GP on your behalf and have it ready for you. Contact us to get started.

Yes, we provide a dossette box service for patients who take multiple medications and need help managing them. Speak to our pharmacist for more information.