Change your pharmacy to Medway Pharmacy
Switch your NHS prescriptions to us in the NHS App, or fill in the form below and we will do it for you. Your GP then sends your prescriptions to us electronically, with no paper scripts to collect.
NHSChange your pharmacy yourself in 5 simple steps
You can do this right now using the NHS App on your phone or the NHS website. It takes less than 2 minutes.
- 1
Open the NHS App or visit the NHS website
Download the NHS App on your phone or go to nhs.uk. You will need to log in with your NHS login. If you don't have one yet, you can register for free using your NHS number (found on any NHS letter).
- 2
Go to your prescriptions
Once logged in, tap or click on the Prescriptions section from the home screen or main menu.
- 3
Find your chosen pharmacy
Select "Your chosen pharmacy", then "Change your chosen pharmacy". If no pharmacy is set yet, select "Choose a pharmacy" instead. This is where your prescriptions will be sent automatically.
- 4
Search for Medway Pharmacy
Search for Medway Pharmacy, 465 Canterbury Street, Gillingham, Kent, ME7 5LJ. Select us from the results.
- 5
Confirm your choice
Review and confirm your selection. That's it: your future prescriptions will now be sent to us electronically, ready for you to collect.
Official NHS App: change your chosen pharmacy
The NHS App lets you manage your chosen pharmacy directly from your phone. It is free, secure, and available on iOS and Android.
Get the NHS AppOr let us change it for you
Prefer us to handle it? Fill in your details below and we will take care of the rest.
Need a hand?
Not sure how to change your pharmacy, or have a question about your prescriptions? Give us a call. We're open 7 days a week, 7:30am to 10pm.
Call us: 01634 575805Changing your pharmacy: common questions
Not always. A prescription you requested before the change may still go to your old pharmacy. Collect anything outstanding before you switch, or tell both pharmacies so it can be returned to the NHS system and downloaded by your new one.
No. You can log in to the NHS website in a browser, ask your GP surgery, or ask us at the counter. With your permission we can change it on our system while you wait, or you can send us the form on this page.
No. It is free, and you can change your chosen pharmacy whenever you like. Standard NHS prescription charges still apply to the medicines themselves unless you are exempt.
For ordinary medicines you have one chosen pharmacy at a time. Some people also have a separate appliance supplier for items such as stoma or continence products. If that applies to you, the app may not let you change it yourself, and your GP surgery can do it instead.
The NHS advises ordering repeat prescriptions up to 5 working days before you need them, and allowing 3 to 5 working days for the pharmacy to prepare them. It is often quicker, and if you are about to run out, call us on 01634 575805 and we will prioritise it.