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Quick answer
Most insect bites and stings are itchy and uncomfortable but harmless, and settle within a few days with simple self-care: a cold compress, an antihistamine, and not scratching. See a pharmacist if a bite becomes increasingly red, swollen, warm, or painful after a couple of days, as it may be infected. Under NHS Pharmacy First, a pharmacist at Medway Pharmacy in Gillingham can assess an infected insect bite and supply treatment, including antibiotics where needed, without a GP appointment. Call 999 for signs of a severe allergic reaction (anaphylaxis).
The good news is that the vast majority of insect bites and stings in the UK need nothing more than simple self-care. If you have been bitten or stung, here is what actually helps:
A normal reaction is redness, itching, and a small raised lump that appears within minutes to hours and fades over a few days. Some people get a larger local reaction — more swelling around the bite — which looks alarming but is not an infection and still settles on its own. The key is the pattern over time: a normal bite gradually improves, while an infected one gets worse.
A small number of bites become infected, usually a couple of days after the bite. Watch for these signs:
These can be signs of a skin infection such as cellulitis, which needs treatment. This is exactly the kind of problem your pharmacist can now deal with directly.
Infected insect bites are one of the seven conditions covered by the NHS Pharmacy First service. That means a pharmacist can assess your bite in a private consultation room and, where it is clinically appropriate, supply treatment including antibiotics — without you needing a GP appointment. It is free on the NHS, there is no prescription charge for the consultation itself, and you can usually walk in on the same day. If you want the full picture of what else is covered, see our guide to what NHS Pharmacy First is.
Medway Pharmacy on Canterbury Street in Gillingham usually offers Pharmacy First seven days a week, from 7:30am to 10pm, excluding bank holidays — handy if a bite flares up in the evening or at the weekend when your GP surgery is closed.
Very rarely, a bite or sting triggers a severe, whole-body allergic reaction called anaphylaxis. This is a medical emergency. Call 999 immediately if, soon after a bite or sting, someone develops:
If the person has an adrenaline auto-injector (such as an EpiPen), use it straight away while waiting for the ambulance. Anaphylaxis is not something to wait and see on.
A few simple habits cut your chances of being bitten in the first place:
Heading abroad? Some mosquito-borne illnesses need more than repellent. If your trip involves a malaria risk area, our travel vaccination and antimalarial service can advise on bite avoidance and preventive tablets before you fly.
An infected bite tends to get worse rather than better after about 48 hours. Look for spreading redness, warmth, increasing pain or swelling, pus, or a high temperature. A normal bite gradually improves over a few days; one that is escalating should be checked by a pharmacist.
Yes. Infected insect bites are covered by NHS Pharmacy First, so a pharmacist at Medway Pharmacy can assess your bite and supply antibiotics where clinically appropriate, without a GP appointment. Treatment is free on the NHS.
Scrape out a bee sting if it is still in the skin, wash the area, and apply a cold compress. An antihistamine and a soothing cream help with itching and swelling. Most stings settle within a day or two — seek help only if there are signs of infection or an allergic reaction.
Mosquito bites in the UK are usually just itchy and harmless. The main risk is a secondary skin infection from scratching. Mosquito-borne diseases such as malaria are a concern only when travelling to certain countries, where preventive advice and tablets are recommended before you go.
Call 999 immediately if there are signs of a severe allergic reaction (anaphylaxis): swelling of the face, mouth or throat, difficulty breathing or wheezing, or feeling faint. Use an adrenaline auto-injector straight away if one is available.
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Usually open 7:30am–10pm Monday to Sunday, excluding bank holidays. No appointment needed for most services.